FAQ's

Once you have found the product you want, it’s time to place your order!

1:Sign in to your online account or proceed to checkout as a guest

2:When ordering through the product screen you can enter the quantity of products that you want in the quantity field and click ‘Add to Cart’.

3:Clicking on the ‘Add to Cart’ button will take you to your Shopping Cart screen where you’ll see a list of the products you’ve selected, the price, quantity, subtotals and grand total.

4:Once you’ve added all products into your shopping cart, click Proceed to checkout

5:Enter billing and shipping information

6:Provide payment information

7:Review and submit your order

8:Check the Sales Order Summary

Once your shopping cart has all the items that you wish to purchase, you’ll be asked to enter your billing and payment information.

If you’ve signed in to your already established account, the billing information will already be entered into the billing information screen. If you haven’t signed in, you will be required to enter your Name and Address. Once you’re done entering the required information, put in your payment information.

The final step in completing your online shopping is to click on ‘Place Order’. Once you place your order, you’ll receive a Sales Order Summary containing your Order Number and confirmation.

A sales order summary acknowledges the order you placed. You should receive this order summary within one hour of placing your order. If you do not get your order summary within one hour, check your junk/spam folder. If you still haven’t received it, regardless, your order has been placed with the linen company. You should call our customer support number to confirm.

Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer may have purchased the item.

Once your order has been logged, you will receive an email containing the details of your order. In this mail you will be provided with a unique Order ID, listing and price of the item(s) you have ordered and the expected delivery time. However, the order would be shipped only when payment verification is complete (in case of online payments) or telephonic verification of shipping address has been carried out (in case of Cash on Delivery).

You can cancel your order before the item is shipped. We typically ship orders by 4 pm on the next working day after the order is placed.

We deliver online orders in 3-5 working days in Pakistan. If the order does not reach you in the specified time, please contact us at help@thelinen.co

Delivery is free for standard orders. You will be charged Rs 500 for an overnight delivery.

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. Please note that, we'll be unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please call customer care or email at help@thelinen.co, for assistance.

As soon as your order is placed, you will be emailed an Order ID, along with your Order Confirmation. This is what will help you track your order(s). You may call or email our Customer Care with the tracking number information to find out the status of your order.

Please refer to our returns & exchange policy https://www.thelinen.co/pages/returns-exchanges

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